I cannot install the APPPermalink

Please check that the user has permission to install external apps from the marketplace. Users must be either a super admin or have App Marketplace Access permissions or Super Admin permissions to connect apps to their HubSpot account.

troubleshooting

For more information on user permissions, visit the HubSpot User Permissions Guide.


I cannot add cards to my viewPermalink

Users must have Customize record page layout permissions or Super Admin permissions to create cards and customize a record. For more details, see the HubSpot guide on creating cards.

troubleshooting

troubleshooting


I cannot see Score as a property / The Score property in HubSpot is not updated automaticallyPermalink

To enable this, you may need to reauthorize the app for the new permits required. Please click here

Install

You may also need before that, to have permits to add new properties (or someone else who has authorized the app with all the permits). Partner accounts with permits may be not enough. For reference, the Scope requiered is "crm.pipelines.orders.write".

troubleshooting

If does not work even after re-installation, then user needs to create the variable manually. It can be done in Settings > Data Management > Properties > Create property:

troubleshooting

It is very important to make it work that:

  • The internal name be exactly “score_sales_coach”
  • Object type is “Deal”
  • Group is “Deal information”
  • The property label “Score” (but it can be different)

troubleshooting

  • "Field type": # Number
  • "Number format": Formatted number

troubleshooting

These are optional but recommended for validation:

  • "Set min value limit": 0
  • "Set max value limit": 100
  • "Set max number of decimal places": 0

troubleshooting


How can add a discount codePermalink

On the checkout Stripe page, there is a button ‘Add Code’ where you can add yu discount code. The price will be automatically updated. If you face any problem or the code not longer works, please Contact Us:

troubleshooting

troubleshooting

If you already have a subscription and want to add a coupon code, it cannot be done automatically, please Contact Us


How can I cancel or manage my subscription?Permalink

If you wish to cancel your SAILES Coach subscription, please send an email to sailescoachapp@gmail.com and our support team will process your cancellation request.

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